Return Policy

If you are not satisfied with your purchase, you may return it within 14 days of receiving the product. To be eligible for a return, the product must be unused, in the same condition you received it, and in its original packaging.

In our online store, we strive to provide a simple and convenient process for product and payment returns. Here is how our return policy works:

1. Customer Request
Customers who wish to return a product and receive a refund may contact the store manager through the website’s online chat. In this request, customers should specify the reason for the return and submit any relevant requirements.

2. Terms Discussion
The option to return the product and receive a refund is discussed between the customer and the store through online chat. The store reviews the request to determine eligibility for a return, and if an agreement is reached, all terms are confirmed.

3. Refund Approval
If the store confirms a refund, the following refund options are available:

Product Return with Refund: The customer returns the product to the store and receives a refund.
Refund Without Product Return: In certain cases, if product return is not possible or an agreement is made with the store, a refund may be issued without requiring the product’s return.
4. Payment Options
Refunds can be processed through various methods:

Direct Bank Transfer: The refund amount is transferred to the customer’s bank card.
Bank Administrative Panel: The refund is processed through the bank’s administrative system.
Alternative Bank Transfer: An additional option convenient for both parties.
Physical Return: The customer may personally return the product to the store and receive a refund or use a delivery service for this purpose.
The entire process, from discussing terms to confirming the return and processing the refund, is managed through the website’s online chat. We aim to provide a secure, convenient, and transparent service while maintaining high standards to ensure customer satisfaction​​​.